Business & Technology Consulting · Johannesburg

Turning business and technology challenges into practical, dependable solutions.

Makeology is an independent consulting practice that helps organisations understand complex problems, improve how their operations work, and implement digital solutions that deliver measurable outcomes. Our role isn’t simply to recommend change — we help you make change work.

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Experience
14+ years leading technical operations
Accountability
1 senior, client-facing partner
Coverage
Discovery through delivery & support

Informed by leadership across broadcast, streaming & cloud-hosted platforms

  • MultiChoice
  • Connected Video
  • AWS CloudWatch
  • Datadog
  • Grafana
  • Splunk

Who we are

Technology alone doesn’t solve business problems.

Successful solutions need a clear understanding of the organisation, its customers, its people and its processes — plus disciplined execution and dependable support afterwards. Makeology works at the intersection of business, technology and operations, giving you a single accountable partner from the first conversation to long after launch.

  • One accountable relationship

    You work through Makeology rather than coordinating a crowd of disconnected specialists.

  • Senior involvement

    Every engagement is led by an experienced principal who stays close to the work and to you.

  • Business-led thinking

    We start with the problem and the outcome — not a predetermined technology or product.

  • Practical implementation

    Recommendations are shaped around your operating reality, capacity and priorities.

  • Operational experience

    We know a solution has to stay reliable and supportable once it’s live.

  • Clear communication

    We translate between business leaders, operational teams and technical specialists.

What we do

Consulting and delivery, under one accountable roof.

Makeology combines experienced consulting leadership with access to trusted technical specialists — so we can guide you from the discovery of a problem through to a working, supported solution.

  • Business & Digital Solutions Consulting

    Identify where technology can solve an operational problem, improve a customer experience or create a more efficient way of working.

    • Business-needs assessments
    • Process & workflow reviews
    • Requirements definition & solution scoping
    • Technology-option assessment & roadmaps

  • Custom Software & Digital Platforms

    Through our specialist delivery network, we coordinate the design and development of fit-for-purpose digital solutions.

    • Business websites & customer portals
    • Web applications & self-service platforms
    • Dashboards, integrations & automation
    • MVPs, prototypes & enhancements

  • Operational Improvement & Service Management

    Assess how technology-enabled services are run and improve ownership, process, governance and accountability.

    • Service-delivery operating models
    • Roles, responsibilities & escalation
    • Service-level & performance frameworks
    • Standard operating procedures

  • Service Reliability & Incident Readiness

    Prepare for operational disruption and manage service-impacting incidents more effectively.

    • Incident-management frameworks
    • Escalation & communication plans
    • Launch & event-readiness planning
    • Post-incident reviews & corrective actions

  • Operational Data, Monitoring & Insight

    Define what should be measured, how performance should be reported, and how operational information is used.

    • Service-performance measures & KPIs
    • Operational dashboards & reporting
    • Monitoring & observability requirements
    • Executive & stakeholder reporting

  • Fractional Technology & Operations Leadership

    Experienced technology or operational leadership for an agreed number of days or hours each month.

    • Strategic & operational guidance
    • Team & operating-model development
    • Stakeholder & supplier governance
    • Executive reporting & decision support

How we work

A disciplined path from uncertainty to a working solution.

Effective consulting should create more than reports and recommendations. It should create improvements that people can understand, implement, operate and sustain.

  1. 1

    Discover

    We begin by listening — clarifying the challenge, the desired outcome, the customer impact and the constraints that matter.

  2. 2

    Assess

    We review the relevant processes, systems, data, responsibilities and risks to find where intervention creates the greatest value.

  3. 3

    Define

    We translate the findings into a clear scope: the proposed solution, outcomes, deliverables, responsibilities and commercial terms.

  4. 4

    Design

    We develop the operating, service or digital solution in collaboration with you and the right specialist resources.

  5. 5

    Deliver

    We coordinate implementation, manage communication, track progress and hold accountability across the engagement.

  6. 6

    Embed & Support

    Implementation isn’t the end. We help your people, processes and support arrangements adopt and sustain the solution.

Ways to work together

Engagement options that fit how you need to buy.

  • Advisory

    A focused assessment, consultation, workshop or executive review of a defined question.

  • Discovery & Solution Definition

    A structured engagement to investigate a requirement and recommend a solution and plan.

  • Project-Based Delivery

    A time-bound engagement with agreed deliverables, milestones and commercial terms.

  • Fractional Leadership

    Ongoing senior consulting or operational leadership for agreed days or hours each month.

  • Support & Continuous Improvement

    Ongoing assistance after implementation — reviews, issue coordination and prioritised improvement.

Experience that informs our approach

Built on 14+ years of demanding, customer-facing operations.

Makeology’s approach is grounded in leadership across broadcast, streaming and AWS-hosted digital environments — the kind of high-availability, time-sensitive services where operations, technology and customers meet under real pressure.

  • Led technical operations for customer-facing broadcast & streaming services across multiple African markets.
  • Coordinated major incidents, resolver teams, stakeholder communication and post-incident follow-through.
  • Helped establish and mature a dedicated Technical Operations & Platform Integrations function.
  • Oversaw monitoring with AWS CloudWatch, Datadog, Grafana and Splunk.
  • Supported controlled delivery of significant platform initiatives without material operational disruption.
  • Built performance-reporting, escalation, governance and service-management practices.
  • 14+ Years of technology & operations leadership
  • 24/7 Experience running high-availability operations
  • Multi-market Support across African countries & regions
Portrait of Keith Lachanna, Founder and Principal Consultant of Makeology

Founder & Principal Consultant

Keith Lachanna

Keith is a business-technology and technical-operations leader with more than 14 years of experience across broadcast, streaming and cloud-hosted digital platforms. During his career at MultiChoice and Connected Video, he held leadership responsibility for customer-facing technical operations supporting services across multiple African countries and regions.

His experience covers operational governance, incident and problem management, service reliability, cloud-service assurance, platform observability, operational analytics, stakeholder communication and cross-functional delivery. Keith’s strength lies in connecting business priorities with the people, processes and technical capability required to deliver dependable outcomes.

Through Makeology, he gives clients experienced leadership, practical consulting and access to specialist technical capability via a trusted delivery network.

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Facing an operational challenge or weighing a digital solution?

If you need experienced guidance to turn an idea into a practical plan — or a partner who will stay accountable through delivery and support — Makeology would welcome the conversation.

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